At RoidCare.com, we are dedicated to providing a smooth shopping experience and ensuring customer satisfaction. Please read our comprehensive return and refund policy carefully:

Order Cancellation

• Cancellation Before Shipping:
  If you wish to cancel your order, it must be done before the product is shipped. Submit your cancellation request quickly via our customer service email or platform.
  • Upon successful cancellation, we will initiate a refund.
  • Note: The payment gateway fee will be deducted from your refund amount.
• Cancellation After Shipping:
  Once the product has been shipped, cancellations are no longer possible.

Missing or Incorrect Products

• If you receive a parcel but the ordered product is missing or incorrect:
  1. Email us immediately upon receipt of the parcel.
  2. Attach a clear picture of the parcel showing the packaging and its contents.
  3. Complaints without photographic evidence will not be accepted.
• Resolution Process:
  • Once we receive your email, we will investigate the issue promptly.
  • If our investigation confirms the missing or incorrect product, we will resend the correct product to your address at no additional cost.

Returns for Defective Products

• In the rare case of receiving a defective product:
  1. Take a clear picture of the defective product highlighting the issue.
  2. Email us the picture along with a brief description of the defect.
• Resolution Process:
  • We will review your complaint swiftly.
  • If the product is deemed defective, we will take appropriate action, such as replacing the product.

General Guidelines

• All complaints and claims must be submitted via email to [email protected]
• Ensure that all images and descriptions are clear to avoid delays in the resolution process.

At RoidCare.com, we value your trust and strive to address all concerns quickly and effectively. Thank you for choosing us for your needs!